Health care is a joint venture between the patient and the physician. Our goal is to provide outstanding professional and personalized care. Since a well-informed patient is always invaluable in achieving that end, we make a special effort to explain all pertinent aspects of your diagnosis, condition, and treatment. If you have any questions or anything is unclear, please do not hesitate to ask.

Policies

Appointments

Regular appointments are available between 8:30am and 4:30pm, Monday through Friday. Emergency appointments are available every day. Initial consultations usually require one to three hours, while follow-up appointments usually require thirty to sixty minutes. Extra time may be required for additional tests and therapy, such as fluorescein angiography (dye study), cryotherapy, or laser treatment.

Dilating drops are used for the examination and will blur your vision for several hours and make your eyes light sensitive. Plan to have someone drive you home, and bring sunglasses if you have them. (If not, temporary sunglasses will be provided by the office.)

We try to stay on schedule, but due to the nature of a retina practice, emergencies do arise. We will attempt to let you know if there is going to be a prolonged delay. Occasionally, patients will be seen “out of turn” if they are urgent or quick postoperative visits. We know that you would appreciate the same courtesy and thank you in advance for your patience if you have to wait. We appreciate the fact that your time is valuable and ask that you speak to the receptionist if you have any time concerns or constraints.

On Your First Visit

On your first visit to The Retina Institute of Florida:

  • You will be asked to complete a brief medical history and certain registration forms. Therefore, it is helpful if you arrive a few minutes early in order to do so.
  • Please bring your current Medicare and/or insurance cards and information in order for us to maintain accurate billing information and to expedite processing of your claim.
  • If your insurance plan requires prior authorization, please obtain this before your visit.
  • It is helpful and important to bring your current eyeglasses or contact lenses, even if they are unsatisfactory.
  • Please avoid bringing young children, if possible. Initial visits usually require one hour or more, and children will naturally become restless during a wait of this length of time.
  • Dilating drops are used for the examination and will blur your vision for several hours. Plan your visit accordingly and arrange for a friend or relative to drive you home.

On All Visits

Upon arrival for your appointment, sign in at the Reception Desk. Please advise the Receptionist of any changes in your address, telephone number, or any relevant personal information regarding events or changes that may have occurred since your last visit. Please note that Federal law now requires all Medicare patients to update their information sheet on an annual basis.

If you are unable to keep an appointment, please call the office as soon as possible. This courtesy allows us to be of service to other patients.

Transportation

We realize that it is difficult, if not impossible, for some of our patients to drive to our office for their appointments. Understandably, many of the same individuals are hesitant to “impose” on family or friends, or have no one to assist them in this regard. If you have difficulty with transportation, please let the staff know and we will be happy to assist you.

Emergency Care

f you have an urgent problem, please call the office for instructions. Emergencies during regular office hours will be added to that day’s appointment schedule. If this occurs after regular office hours, the answering service will contact your physician, who will return your call as soon as possible. If your emergency relates to a medical condition rather than an eye condition, it is best to notify your internist first or go to the Emergency Room of the nearest hospital.

Referrals

If you have been referred for consultation by another doctor, a referral report will be promptly transmitted to him/her regarding the results of your examination. If the situation warrants, this may be by telephone or FAX as well as by mail. Reports can also be sent to any other physician.

Confidentiality & Records

Your medical record is strictly private and confidential. We will NOT release information regarding your condition, either orally or in writing, to your employer, relatives, or friends without your written permission, except as required by law.

All staff members have been trained and follow the HIPPA guidelines.

Copies of your records require a signed release and a minimum of ten (10) working days to process copies of chart pages. Reproduction of photographic materials may require additional time, over and above the ten (10) working days, and will be billed to you at the cost of production.

Surgery

Laser surgery and cryotherapy are performed in the office, as well as repair of small, localized retinal detachments. Retinal detachment and vitreous surgery are performed in the outpatient surgery center, usually as same-day surgery. Thus, the procedure is still considered “outpatient,” but includes a period for observation and recuperation after the procedure in the controlled setting of the surgery center.

Vitreoretinal surgery is at The Laser and Surgery Center of the Palm Beaches in Palm Beach Gardens, located in front of the Gardens Mall.

Confidentiality & Records

Your medical record is strictly private and confidential. We will NOT release information regarding your condition, either orally or in writing, to your employer, relatives, or friends without your written permission, except as required by law.

All staff members have been trained and follow the HIPPA guidelines.

Copies of your records require a signed release and a minimum of ten (10) working days to process copies of chart pages. Reproduction of photographic materials may require additional time, over and above the ten (10) working days, and will be billed to you at the cost of production.

Surgery

Laser surgery and cryotherapy are performed in the office, as well as repair of small, localized retinal detachments. Retinal detachment and vitreous surgery are performed in the outpatient surgery center, usually as same-day surgery. Thus, the procedure is still considered “outpatient,” but includes a period for observation and recuperation after the procedure in the controlled setting of the surgery center.

Vitreoretinal surgery is at The Laser and Surgery Center of the Palm Beaches in Palm Beach Gardens, located in front of the Gardens Mall.

Telephone Calls

Please feel free to call the office if you have any questions regarding medications, treatment, problems, or accounts. Our technical and business staff is trained to answer your questions and arrange for prescription refills. If they cannot immediately answer your question, your call will be returned as soon as the doctor is consulted. If you have a sudden loss of vision, severe pain, or other change in your vision, please indicate this to the Receptionist to assist our staff in determining whether you need to be seen on an emergency basis.

If the question requires that you speak to your physician personally, he will return your call at the end of the working day. This policy allows us to offer all patients the courtesy of an office visit with the fewest possible interruptions. If you have a friend or relative who would like to speak to your physician regarding your condition and who has your permission to do so, please have them contact us during regular business hours, when your records will be available to your doctor. This will make the discussion more meaningful and complete than if the call is made during evenings, weekends, or holidays. 

Patient Education

We feel that it is important for patients and their families to understand as much as possible about their eye problems and eye care. Accordingly, we are happy to give you educational and informational books and materials on macular degeneration, diabetic retinopathy, retinal detachment, vitreous surgery, and laser surgery. If your club or organization would like an illustrated talk about any aspect of retinal eye disease, please inquire and we will be happy to accommodate you.

Low Vision Referral

If a patient has decreased vision that is not correctable by standard glasses or is legally blind, he or she may benefit from Low Vision services. In such cases, we will be happy to refer you to a Low Vision specialist for evaluation and therapy, as well as community support services such as the Lighthouse for the Blind and the State Division of Blind Services. A wide variety of visual and social rehabilitative services, as well as benefits, are available to you through these agencies.

In addition, The Retina Institute of Florida has information relating to items such as talking and large print books. As Dr. Rosecan was the only medical member of the Board of Directors of the Lighthouse for the Blind for more than a decade, Dr. Rosecan is particularly sensitive to the fact that the needs of visually impaired individuals do not end at the office door. Please let us know if there is any way in which we can assist you.